Offerte di lavoro

Job offer for a Part Time Customer Service Relations Officer

Role: Customer Service Relations Officer (Part Time)
Hierarchically reporting to: Customer Service Manager
Location: Milano, Corso Matteotti 10


Job summary
Reporting to Customer Service Manager, the Customer Service Relations Officer is responsible for providing an high quality and efficient customer service to prospects and customers through different channels (phone, email, sms, chat, …) both inbound and outbound in order to improve sales results for Istituto Marangoni.
The role will also manage all organizational aspects understanding needs (customers/Company) and applying qualitative standards of product/service stimulating development of the relationship 

Key purpose of the role 
•  Provides properly, effectively and timely answers to prospects and customers through the different active channels (inbound calls, chat, email, ..) tracking and monitoring activities and results
•  Act proactively in order to minimize information and tools gaps with the aim of improving the service
•  Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
•  Create a climate of trust to retain customer loyalty
•  Run outbound campaigns (mainly through phone calls and emails/sms) to push sales results
•  Adopt and comply to the Company standards and procedures
•  Follow direction, suggestions and communication from the team leader in order to maximize service
efficiency and sales results
•  Contribute to create and maintain a high-quality work environment so all team members are motivated to perform at their highest level education & skills
•  Fluency in Chinese and English
•  At least 3 year of experience in customer service (phone channel inbound and outbound mandatory)
•  Analytical capabilities potential
•  Strong communication and listening capabilities
•  Strong sales and problem solving approach
•  Strong teamworking approach
•  Able to work under pressure
•  Good knowledge of excel and power point and CRM tools (Salesforce experience is a plus)
•  Previous experience in the luxury/fashion industry is a plus
•  Available to work on shifts (Monday to Sunday opening hours between 8am and 8 pm)

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